It is against the law to sell any electronic cigarette products to under 18’s.

We are authorised to use any personal information, provided by you, to carry out and conduct relevant age verification checks. For added security we use a third party digital age verification provider when making checks.

We use 1account as an extra layer of age verification. Where you have asked us to provide an age-restricted product or service, you consent to allow us to share your information with, and collect information from, One Account Mobile Limited (1account) and third-party providers of identity data to 1account. This consent is necessary for 1account to verify that you meet the minimum age and identity verification requirements as determined by relevant UK age restriction legislation. You consent to allow 1account to retain relevant data for the purpose of future verification.

All data processed by 1account is subject to appropriate security measures. Data retained by 1account is subject to periodic review to ensure it is not held for longer than necessary. You can find information about 1account and how they manage your personal data by visiting their website: www.1account.net (One Account Mobile Limited.)

What Happens If My Age Can't Be Verified Automatically?

If we are unable to verify you automatically we do have a backup option for you. We will ask you to show us your official ID so we can verify your are over 18, in the same way you may be asked to show ID at a supermarket or bar.

To complete this online, we will send you a link which will take you to a secure site where you will be asked to take a photo of your ID and a selfie - so we can be sure it is your ID and not somebody else's.

The process takes less than a minute, and can be completed using any smartphone, tablet or laptop that has a camera.

Please refer to the data protection section of our terms and conditions for information on how we handle data.

Does Age Verification Cost Me Anything?

No, age verification does not cost the customer anything, it is solely our responsibility as a retailer and in the majority of cases it will occur in the background and require no input from you at all.

Please note if for any reason you fail age verification there is a strong possibility that your order will be delayed, if this occurs please contact customer services immediately on +44 7925187037 or email info@ukvapemall.com